OxTS maintenance agreements ensure faster resolution and that your systems stay up-to-date with the latest firmware and software updates.
Our agreements can be tailored to your needs to provide a number of technical support services and upgrades to you remotely, both at scheduled intervals and on-demand, should issues or critical needs arise.
When you purchase a GNSS/INS from us, it is automatically covered by a maintenance agreement for free for the first 12 months. You can then pay to renew for a further 12 months, and we will extend your hardware warranty for this additional period.
Maintenance agreements include:
- Firmware upgrades
- Remote technical support from experienced engineers
- Guaranteed response to issues within 24hrs
- Configuration and installation advice
We release firmware and software updates to keep up with industry requirements and improve performance.
Customers with an OxTS maintenance agreement can access these updates for no separate charge.
Remote Technical Support
If you have a maintenance agreement for your system, you will benefit from priority access to our team of technical support engineers.
You can log support calls via phone, email or online, and we guarantee a responses within 24 hours.
Our support service includes fault diagnosis and help in connecting your product to other equipment.
We also offer remote support options via TeamViewer and we can analyse your RD files from our office.
We provide help on configuration. If you describe how your system is mounted in your land/air/sea vehicle, we will suggest a suitable configuration for you to use.
This saves precious time during setup and enables you to get the data you need.